Delivery Process
Delivery Process - Wellis Spa's
**Softubs & Shadowspec will be shipped directly or will be available for local pickup.**
SPA LOCATION AND DELIVERY PLANNING: All spas require adequate clearance through gates, doors, decks, between houses, fences, over-head obstructions, and around corners. Hot tubs require a minimum of 4 feet of clearance, and swim spas require a minimum of 9 feet of clearance. Delivery path and setup location must be cleared of any debris or obstructions before delivery. Spas must be set onto a solid, flat foundation. The manufacturer recommends a 4" thick rebar-enforced level concrete slab; however, properly supported decks and EZ Pads are also acceptable. WhitePine can place a spa in a vault up to 3' deep (if deeper, a crane will be required). Buyer is responsible for the spa foundation and consulting a qualified contractor for the structural and code requirements. A minimum space of 36" around the spa is necessary for the electrician and/or service personnel to access the spa's interior equipment. WhitePine DOES NOT perform construction or preparation work of any kind. Buyer is responsible for the removal of doors, windows, walls, deck boards, handrails, gates, fences, and any other obstructions.
CRANE INSTALLS: In special cases, a crane may be needed to set the spa into its final position. WhitePine DOES NOT provide crane services. WhitePine IS NOT responsible for any yard/landscaping/sprinkler damage from a crane. It is the Buyer's responsibility to confirm the type, weight, suitability, and clearance requirements for any special equipment necessary for installation. The buyer is responsible for all costs for cranes or special equipment.
ELECTRICAL: A licensed electrician must wire a 240-volt spa, which requires a dedicated GFCI breaker. 120-Volt spas can be plugged into a standard 3-prong outlet. It is the Buyer's responsibility to identify the correct voltage of the spa and to contact a licensed electrician before delivery. WhitePine DOES NOT provide a licensed electrician, NOR does WhitePine conduct electrical work.
WATER: The spa can be filled using a garden hose or by a local water delivery service. The spa must be filled with water before any electrical power is turned on. WhitePine DOES NOT fill spas or provide water treatment.
COVER LIFTERS: If a cover lifter is to be installed, be sure to allow adequate clearance above, around, and behind the spa for the cover lifter to fold out of the way. Please refer to the dimensions and clearances needed for the specific style of cover lifter purchased.
DELIVERY SCHEDULING: WhitePine will reach out to schedule delivery. Delivery appointments are set within 4-hour windows to accommodate travel time and uncontrollable circumstances. The time required to deliver your spa varies with the complexity of each spa placement. With ideal site preparation, deliveries take an average of one hour once the delivery crew arrives. The delivery crew will perform ONLY the following, subject to the above requirements: setting the spa in the desired location, installing any purchased accessories, and providing a basic overview of the spa's functions, chemicals, and filters. The delivery crew DOES NOT perform electrical work, foundation work, site preparation, construction work, water filling, or water chemistry.
Please follow these instructions for a smooth delivery:
1) Send a video of the following:
Front of the house
Path through the gate/opening, Pathway on the side of the house
Back of the house
Location where the unit will be placed.
Any areas requiring more than 6 inches of lifting the unit.
2) Answer the following questions:
- a. Does the required pathway to the designated spot have the necessary clearance the entire way? (4 feet for Hot Tub, 9 feet for Swim Spa)
Please provide an exact measurement of the gate/opening
- b. Are there any obstacles that the delivery team will have to navigate along the pathway?
Yes/No -if yes, please explain:
3) Ensure the path is clear of any debris, trash, or animal products before the delivery team arrives.
Once you have the video and the questions answered, please send all the information to Office@PoolandSpabyWhitePine.com or Call (401) 386-3417.
